They don't download anything. They get a link, it opens a single page in whatever browser their phone already has, and they tap once. No account, no password, no install.
Capture does — photos and voice notes are stored on your phone and go up when you get signal back. The approval link obviously needs your customer to be online, but that's usually at home rather than in a trench.
Anything undecided gets an automatic reminder after two days, and the office dashboard flags anything sitting for more than three. That's usually the point at which a phone call sorts it — but at least you know, rather than finding out at the final account.
No. Cost rates are used to show you your margin and are never sent to the customer's device — not hidden on the page, not included in the data behind it. They see a description and a total.
You can edit anything up until it's approved. Once your customer has agreed, it's locked — for both of you. That's the point. If something genuinely changes, you raise a new variation rather than quietly altering an agreed one.
We're not lawyers and this isn't legal advice. What we can say is that a timestamped record of what was described, what it cost, what it looked like in a photograph, and who agreed to it puts you in a considerably better position than "I told him on site". Most disputes never reach anyone who needs to rule on it — they end when the evidence appears.
No, and it doesn't try to. If you use Tradify, Powered Now, YourTradebase or a spreadsheet, carry on. This does one thing they all do badly — capturing an extra in thirty seconds on site without setting anything up first.
Not yet. Approved extras export as a final account you can enter or import. Accounting integrations are on the list, and we'd rather build them properly than badly.
You do. Export them at any time, and if you cancel they stay exportable for 12 months. We don't hold your evidence hostage.
Then you may not need this. If you do short jobs for customers you've known for years, a text message does the same job for free. It earns its keep when the person finding the extra isn't the person writing the invoice.
Free for 14 days. No card. Set up on site in five minutes.