A builder took £600 off his own invoice. Voluntarily. He'd quoted £8,450, the job finished at £11,200, and every penny of the difference was work the customer had asked for.
He knocked the money off because handing someone a number that much bigger than the quote is an unpleasant conversation, and he'd rather be £600 down than have it.
That isn't a customer problem, and it isn't really a paperwork problem either. It's a timing problem. £310 agreed on the day the rot is found costs a customer nothing emotionally — they can see the hole, they asked for it sorted. The same £310 buried in a final invoice six weeks later feels like being had.
So we built something deliberately narrow. Not another quoting app, not another job management system with variations buried three menus deep. One thing: get the extra written down, priced and agreed in the thirty seconds while everyone is still standing over it.
We won't tell you this replaces your job management software, because it doesn't. We won't claim numbers we haven't measured. And we'll tell you when you don't need it — if you're a sole trader doing short jobs for people you've known for years, a text message does this for free, and we'd rather say so than take your money.
Early. Built in south east London, being tested with a small group of firms who were generous enough to go through last year's jobs with us. If you'd like to be one of them, or you just want to tell us we've got it wrong, we'd genuinely like to hear it.